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Shipping Policy

Last updated: 6 September 2026

This Shipping & Returns Policy applies to online orders placed with NOCA Piercing Studio.

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1. Order Processing

Orders are normally processed and dispatched within 1–2 working days after payment has been successfully received.

Orders placed on weekends or UK bank holidays will normally be processed on the next working day.

Delivery estimates begin from the date of dispatch and do not include order processing time.

Once your order has been dispatched, you will receive tracking information where available.

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2. UK Shipping – England, Scotland & Wales
Orders of £45 or more         FREE SHIPPING

Orders with a product subtotal of £45 or more qualify for free standard tracked delivery.

Orders under £45                 A £3.85 shipping fee will apply.​
 
Delivery Service       
Orders are sent using:   Royal Mail Tracked 48

Estimated delivery time:   2–3 working days after dispatch

Delivery times are estimates provided by the carrier and are not guaranteed. Certain locations, busy periods, bank holidays, severe weather or circumstances outside our control may result in delays.

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3. Northern Ireland & European Shipping
Orders of £120 or more        FREE SHIPPING

Orders with a product subtotal of £120 or more qualify for free tracked delivery.

Orders under £120                A £15 shipping fee will apply.
 
Delivery Service

Orders are normally sent using:  Royal Mail International Tracked

Estimated delivery time:  3–5 working days after dispatch

International delivery times are estimates only and may be affected by customs clearance, local postal services, public holidays or other circumstances outside our control.

Availability of international shipping may vary by destination.

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4. Customs, Import Duties & Taxes

For orders delivered outside the United Kingdom, the customer is responsible for any applicable:

  • customs duties;

  • import VAT;

  • local taxes;

  • handling charges; or

  • other charges imposed by the destination country.

These charges are not included in NOCA's product or shipping prices unless specifically stated otherwise at checkout.

NOCA Piercing Studio is not responsible for delays caused by customs authorities.

This section does not apply to deliveries within the UK, including Northern Ireland, where no international import charge applies to the customer in the ordinary course of delivery.

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5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

  • full name;

  • house or flat number;

  • street;

  • postcode;

  • city;

  • country; and

  • contact details

carefully before confirming your order.

If you notice an error, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

If a parcel is returned to us because:

  • an incorrect or incomplete address was provided;

  • delivery was refused; or

  • the parcel was not collected,

additional postage may be required before the order can be sent again.

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6. Delivery Delays

Royal Mail delivery times are delivery aims rather than guaranteed delivery dates.

NOCA Piercing Studio cannot guarantee delivery within a specific timeframe where delays are caused by Royal Mail, customs authorities, weather, industrial action, public holidays or other circumstances outside our reasonable control.

If your tracking information has not updated or your parcel has not arrived within a reasonable period after the expected delivery date, please contact us and we will assist with the Royal Mail investigation where appropriate.

 
7. Missing or Lost Parcels

If you believe your parcel has been lost in transit, please contact us with:

  • your full name;

  • order number; and

  • delivery address.

We will review the tracking information and, where appropriate, raise an enquiry or claim with Royal Mail.

Please note that Royal Mail may require a certain period to pass before a parcel can officially be treated as lost.

Where we remain legally responsible for the order, an appropriate replacement or refund will be provided in accordance with applicable consumer law.

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8. Out-of-Stock Items

Although we make every effort to maintain accurate stock information, occasionally an item may become unavailable after an order has been placed.

If an item is unavailable before dispatch, we will contact you and offer an appropriate option, which may include:

  • a refund for the unavailable item;

  • an alternative item with your agreement; or

  • cancellation and refund of the affected order where appropriate.

We will not substitute an item without your agreement.

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9. Hygiene & Jewellery Returns

Piercing jewellery is a personal-use product that comes into direct contact with the body and piercing site.

For hygiene and health protection reasons, our piercing jewellery is supplied in sealed hygiene packaging.

 
Once the hygiene seal has been opened or broken:

The jewellery is not eligible for return, exchange or a change-of-mind refund.

This includes jewellery that has been:

  • removed from its sealed hygiene packaging;

  • worn;

  • inserted or attempted to be inserted into a piercing; or

  • otherwise handled in a way that means it cannot safely be resold for hygiene reasons.

Please check the item, size, colour and design carefully before opening the hygiene seal.

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10. Unopened Online Orders

For eligible online purchases where the hygiene seal remains completely intact, your statutory cancellation rights may apply.

If you change your mind, you should notify us within 14 days of receiving the goods.

Once you have notified us of cancellation, eligible goods must normally be returned within a further 14 days.

The item must remain:

  • unused;

  • unworn;

  • unopened;

  • in its original sealed hygiene packaging; and

  • in a condition suitable for resale.

Unless the product is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.

Once the hygiene seal has been broken, the hygiene exemption applies and the item cannot be returned simply because you have changed your mind.

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11. In-Studio Jewellery Purchases

For jewellery purchased directly in the studio, we do not normally offer returns or exchanges simply because you have changed your mind.

For hygiene reasons, jewellery that has been opened, fitted, inserted or worn cannot be returned for a change-of-mind refund or exchange.

This does not affect your statutory rights where an item is faulty, not as described or otherwise does not conform to applicable consumer law.

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12. Missing, Incorrect or Damaged Items

Please inspect your parcel as soon as reasonably possible after delivery.

If your order contains:

  • a missing item;

  • an incorrect item;

  • an item damaged on arrival; or

  • an apparent manufacturing or quality issue,

please contact NOCA Piercing Studio as soon as possible.

To allow us to investigate the issue efficiently, please provide:

  • your order number;

  • a description of the issue;

  • clear photographs of the item;

  • photographs of the packaging; and

  • a complete unboxing video where available.

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Unboxing Video Requirements

For missing, incorrect or damaged-on-arrival claims, the video should ideally:

  • begin before the parcel is opened;

  • clearly show the parcel in its original condition;

  • clearly show the shipping label and tracking number;

  • show the entire opening process;

  • show all items contained in the parcel; and

  • be recorded continuously without cuts or edits.

Please keep the original parcel, packaging and shipping label until the issue has been resolved.

Providing clear evidence allows us to assess and resolve order issues more quickly.

Our request for photographs or an unboxing video does not exclude or limit any statutory consumer rights you may have.

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13. Faulty Products

If an item is faulty, damaged, not as described or otherwise does not meet the standards required by applicable UK consumer law, please contact us as soon as possible.

We may ask for photographs, videos or other reasonable evidence to help us identify the issue.

Depending on the circumstances and your legal rights, an appropriate remedy may include:

  • replacement;

  • repair where appropriate;

  • partial refund; or

  • full refund.

Faulty goods will be handled in accordance with applicable UK consumer law, including the Consumer Rights Act 2015.

Hygiene restrictions do not remove your statutory rights in relation to genuinely faulty goods.

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14. Natural Variations & Product Appearance

Product photographs are intended to represent our jewellery as accurately as reasonably possible.

However, slight differences may occur due to:

  • lighting;

  • screen settings;

  • photography;

  • gemstone or material variation;

  • manufacturing tolerances; or

  • differences between individual pieces.

Minor variations that are normal for the material or manufacturing process are not necessarily considered product faults.

This does not affect your rights where goods are materially different from their description.

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15. Refunds

Where a refund is approved, it will normally be issued to the original payment method.

Processing times after a refund has been issued may vary depending on your bank or payment provider.

Where an eligible online order is cancelled under statutory cancellation rights, applicable refunds, including any required standard outbound delivery costs, will be processed in accordance with UK consumer law.

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16. Contact Us

For shipping, damaged parcel, missing item or return enquiries, please contact:

NOCA Piercing Studio
nocapiercing.com
info@nocapiercing.com

Please include your order number when contacting us so that we can locate your order more quickly.

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Nothing in this Shipping & Returns Policy excludes, restricts or otherwise affects your statutory rights under applicable UK consumer law.

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