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Booking & Cancellation

Last updated: 6 September 2026

This policy applies to all appointments booked with NOCA Piercing Studio.

By making a booking and paying a deposit, you confirm that you have read, understood and agreed to this policy.

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1. Booking & Deposit

All appointments must be booked through NOCA Piercing Studio’s official booking system.

A deposit is required to secure your appointment. The deposit will be deducted from the piercing service fee on the day of your appointment.

Your appointment is only confirmed once the booking has been successfully completed and the required deposit has been paid.

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2. Cancelling an Appointment

If you need to cancel your appointment, you must do so at least 24 hours before your scheduled appointment time.

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Cancellation with at least 24 hours’ notice: If you cancel at least 24 hours before your appointment, your deposit will be refunded to the original payment method.
 
Cancellation within 24 hours: If you cancel less than 24 hours before your appointment, your deposit is:

non-refundable and non-transferable. A new deposit is required to make another booking. This is because the appointment time has been reserved specifically for you and cannot always be offered to another client at short notice.

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3. Rescheduling an Appointment

You can reschedule your appointment once without losing your deposit, provided the change is made at least 24 hours before your original appointment time.

Your original deposit will be transferred to the new appointment.

Each booking includes one rescheduling only.

If you request a second change, the existing booking will be cancelled and a new booking with a new deposit is required.

If you request any change less than 24 hours before your appointment, the original deposit is non-refundable and non-transferable.

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4. How to Cancel or Reschedule

Cancellations and rescheduling requests must be completed through the booking management option provided with your booking or by contacting NOCA Piercing Studio directly during customer service hours.

A booking remains active until the cancellation or change has been successfully completed or confirmed by NOCA.

Sending a message does not automatically cancel or change an appointment.

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5. No-Shows

If you do not attend your appointment and have not cancelled it in advance, the appointment will be treated as a no-show.

For a no-show:

  • the appointment is cancelled;

  • the deposit is non-refundable;

  • the deposit cannot be transferred; and

  • a new deposit is required for any future booking.

Repeated no-shows can result in NOCA requiring full payment in advance for future appointments.

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6. Late Arrivals

Please arrive on time for your appointment.

If you expect to be late, contact us as soon as possible.

If you arrive within 10 minutes of your appointment time, we will continue with the appointment provided there is enough time to complete the service safely without affecting the next client.

If you arrive more than 10 minutes late and there is not enough time to safely complete the booked service, the appointment will be cancelled.

In this situation, the appointment is treated as a late cancellation and the deposit is non-refundable and non-transferable.

A new deposit is required to rebook.

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7. Alcohol, Drugs & Informed Consent

NOCA Piercing Studio will not perform a piercing on anyone who appears to be under the influence of alcohol, recreational drugs or any other substance that affects their ability to understand the procedure or provide informed consent.

If the service cannot be carried out for this reason:

  • the appointment will be cancelled;

  • the deposit will not be refunded or transferred; and

  • a new deposit will be required for another appointment.

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8. Anatomy, Health & Professional Safety Assessment

All piercings are subject to an in-person anatomy and safety assessment by the piercer.

If the piercer determines that the requested piercing cannot be performed safely because of anatomy, health considerations or another professional safety reason that could not reasonably have been identified before the appointment, NOCA will explain the reason and discuss suitable alternatives.

If you choose another suitable piercing or service during the appointment, your deposit will be transferred to that service.

If there is no suitable alternative, or you do not wish to proceed with an alternative service, your deposit will be refunded.

NOCA will not perform a piercing that the piercer considers unsafe or unsuitable.

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9. Booking Confirmations & Reminders

Booking confirmations and appointment reminders are sent using the contact details provided at the time of booking.

These notifications can be sent by email and/or SMS depending on the booking system and the contact details provided.

You are responsible for ensuring that your contact information is correct.

Failure to receive a booking reminder does not cancel your appointment and does not remove your responsibility to attend, cancel or reschedule within the required notice period.

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10. Cancellation by NOCA Piercing Studio

If NOCA Piercing Studio cancels your appointment, you can choose either:

  • to transfer the booking and deposit to another available appointment; or

  • to receive a full refund of the amount paid for that appointment.

If NOCA needs to significantly change the agreed appointment time and the replacement time is not suitable for you, you will receive a full refund of the amount paid for that appointment.

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11. Refunds After a Piercing Service

Once a piercing service has been completed, NOCA does not provide a refund simply because you:

  • change your mind;

  • later decide that you do not like the piercing;

  • change your preference regarding the placement;

  • change your preference regarding jewellery that you previously approved; or

  • experience normal changes associated with the healing process.

If you have concerns about your piercing, contact NOCA as soon as possible so that we can assess the piercing and provide appropriate aftercare support.

Any genuine issue with the service will be handled in accordance with applicable UK consumer law.

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12. Customer Responsibility

It is your responsibility to:

  • provide accurate booking and contact information;

  • attend at the correct date and time;

  • allow sufficient travel time;

  • cancel or reschedule within the required notice period;

  • follow any preparation instructions provided before your appointment; and

  • provide complete and accurate information relevant to the safe provision of the piercing service.

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13. Statutory Rights

Nothing in this policy excludes, limits or affects your statutory consumer rights under applicable UK law.

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14. Contact

For booking, cancellation or rescheduling enquiries, please contact:

NOCA Piercing Studio
www.nocapiercing.com
info@nocapiercing.com

​Wechat: Nonomiii608

Customer service hours: 10:00–22:00

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